Privacy Policy

Introduction

This document, herein referred to as the ‘Privacy Policy’, outlines the types of data we collect from our users, how we use it, and the measures we take to protect it. This policy pertains exclusively to AI Content Writer – Chatbot (com.eskritor.app), managed and operated by Transkriptor, and is accessible via App Store or Play Store, which contains ‘privacy’ in its URL to reflect the content of the page. Your privacy is paramount to us, and we are committed to protecting your personal information.

Definitions and Interpretation
In this privacy policy, the following definitions are used:

• Data: Collectively all information that you submit to Eskritor. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

• Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

• Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations, and secondary legislation, for as long as the GDPR is effective in Belgium.

• GDPR: The General Data Protection Regulation (EU) 2016/679.

• EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

• User or you: Any third party that accesses the Eskritor and is not either (i) employed by Transkriptor and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Transkriptor and accessing the Eskritor in connection with the provision of such services.

• Eskritor: The website or mobile app that you are currently using, https://www.eskritor.com/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

Linking the Privacy Policy
To access our Privacy Policy directly from the app, navigate to the settings/about section where you’ll find a link to the full policy. This ensures that our users can review our privacy practices easily at any time.

 

Scope of This Privacy Policy
This privacy policy applies only to the actions of Transkriptor and Users of Eskritor. It does not extend to any websites or apps that can be accessed from this Eskritor, including, but not limited to, any links we may provide to social media websites.

 

Data Controller
For purposes of the applicable Data Protection Laws, Transkriptor is the “data controller”. This means that Transkriptor determines the purposes for which, and the manner in which, your Data is processed.

 

Data Collected
We may collect the following Data, which includes personal Data, from you:

• Name

• Job title

• Profession

• Contact Information such as email addresses and telephone numbers

• Demographic information such as postcode, preferences, and interests

• IP address (automatically collected)

• Web browser type and version (automatically collected)

• Operating system (automatically collected)

• Physical address

• Usage data on how you use Eskritor

• Record of correspondence you have with us
  In addition to the Data mentioned, we may also collect details about the transactions you conduct through our app, the content you access, and any other interactions you have with the app.

 

How We Collect Data
We collect Data in the following ways:

• Data is given to us by you.

• Data is received from other sources.

• Data is collected automatically.

Data Given to Us by You
Transkriptor will collect your Data in a number of ways, for example:

• When you contact us through the Website, mobile app, by telephone, post, e-mail, or through any other means.

• When you register with us and set up an account to receive our products/services.

• When you complete surveys that we use for research purposes (although you are not obliged to respond to them).

• When you use our services.

Data Received from Third Parties
Transkriptor will receive Data about you from the following third parties:

• Hotjar

• Google Analytics

• Crisp

• Typeform

• YouTube API*
  *Users that choose to upload files using the YouTube upload integration are agreeing to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms), which are related to the Google Privacy Policy (http://www.google.com/policies/privacy).

Data Collected Automatically
To the extent that you access the Eskritor, we will collect your Data automatically, for example:

• We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

• We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our Use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• Internal record-keeping.

• Improvement of our products/services.

• Transmission by email of marketing materials that may be of interest to you.

• Contact for market research purposes which may be done using email, telephone, fax, or mail. Such information may be used to customize or update the Website.

Data Sharing with Third Parties
We may share your Data with the following groups of people for the following reasons:

• Our employees, agents, and/or professional advisors – To enable us to engage in direct marketing (such as newsletters or marketing emails for products and services provided by us that we believe will be of interest to you).

• Third-party payment providers who process payments made over the Website – to enable third-party payment providers to process user payments and refunds.

• We may also share your Data with regulatory authorities when required by law or in response to legal process, in order to protect against misuse or unauthorized use of our app, to limit our legal liability and protect our rights, or to protect the rights, property, or safety of visitors of this website or the public.

 

Data Deletion Policy
At Transkriptor, we respect your privacy and are committed to maintaining it. If you decide to stop using our services, you can request the deletion of your personal data. Upon receiving a request at support@transkriptor.com, we will initiate the process of deleting all user-specific data from our systems. We aim to complete such requests within 24 hours, ensuring that your personal information is removed promptly. This policy is part of our commitment to comply with data protection regulations and to provide you with control over your personal information.

 

Keeping Data Secure
We will use technical and organizational measures to safeguard your Data, for example:

• Access to your account is controlled by a password and a username that is unique to you.

• We store your Data on secure servers.

• Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us via this e-mail address: support@transkriptor.com

 

Data Retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.

 

Your Rights
You have the following rights in relation to your Data:

• Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update, or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

• Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

• Right to erase – the right to request that we delete or remove your Data from our systems.

• Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

• Right to data portability – the right to request that we move, copy, or transfer your Data.

• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

 

Contacting Us
If you wish to update, verify, or delete any of your personal Data collected through the app, or if you have any questions about this privacy policy, please send a request to support@transkriptor.com. We will respond to your request within a reasonable timeframe.

 

Links to Other Websites
Eskritor may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Children Under the Age of 16
Eskritor is not aimed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not use our services or provide any information to us through the Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at support@transkriptor.com.

 

Cookies and How We Use Them
This Website may place and access certain Cookies on your computer. Transkriptor uses Cookies to improve your experience of using the Website and to improve our range of services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. For more detailed information on the cookies we use and the purposes for which we use them, see the section below, headed “Cookies”.

 

General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

 

Contact Details
If you have any questions or concerns regarding this privacy policy, please contact us at:
Email: support@transkriptor.com

 

Acknowledgment
By using Eskritor, you acknowledge that you have read this privacy policy and agree to be bound by it.